Products are offered subject to availability. Delivery will be to the address specified in your order. If nobody’s available when we deliver, the courier will leave a card telling you whether your parcel has been left somewhere safe, with a neighbour, or returned to the depot.
Delivery
Rates and destinations
Delivery costs and available destinations are shown at checkout before you pay, based on your address.
Dispatch
Orders are dispatched as soon as they’ve been picked and packed. You’ll get a confirmation email with tracking as soon as yours is on its way.
Estimated arrival
An estimated delivery window is shown at checkout for your address. Some destinations, offshore islands and remote areas take longer, and delivery around public holidays and peak periods can be slower than usual.
If something is out of stock we’ll email you and get it to you as soon as we can, offer a close alternative, or refund that item.
Risk in the products passes to you once they’re delivered to the address on your order.
Damaged, faulty, missing or incorrect items
Please check your order against your delivery note when it arrives.
If anything is damaged or incorrect, tell us within 7 days of delivery. If something develops a fault, tell us within 30 days. Quote your order number and we’ll sort it.
We may ask for photos before authorising a return or replacement, and we reserve the right to inspect any item reported as faulty.
Refunds
Your 14-day window
You have 14 days to return unused items in their original, unopened packaging for a full refund.
Please keep packaging intact — if an item has been used or handled beyond what’s needed to inspect it, we may reduce your refund to reflect the loss in value, or deduct the original outbound delivery cost.
Once we’ve received your return and checked it over, refunds are processed within 7 days to your original payment method.
How to return
1. Tell us
Fill in the returns form or email us with your order number and what you’d like to send back.
2. Send it back
Post it to us using a tracked service and keep your proof of postage. Return postage is at your own cost unless the item is faulty, damaged or incorrect — in which case we cover it.
3. Refund
We’ll email you once your return arrives, and process the refund within 7–10 working days.
What we can’t accept back
For hygiene and safety reasons, some items can only be returned if they arrive faulty, damaged or incorrect:
- Breast pumps and pump parts, once the sealed packaging is opened
- Bottles, teats, dummies and anything designed to go in a baby’s mouth
- Nursing cups, nipple shields and breast pads
- Nappies and wipes, once the outer wrapping is opened
- Postnatal and intimate care products
- Skincare, creams and supplements, once opened or unsealed
- Thermometers and nasal aspirators, once used
This doesn’t affect your legal rights if an item is faulty or not as described.
We’re here to help
Start a return, chase a delivery, or ask us anything about your order.